Government & Public Services
OnPoint Government & Public Services is dedicated to enhancing public results by putting a human-centered emphasis on them. At OnPoint, we consider the complicated problems that the public sector faces and create practical, fast, and long-lasting solutions for our customers.
Our knowledge of regulatory requirements, risk factors, and economic situations, along with our proficiency in government policy and program design, enable us to offer public sector organizations around the world the answers they require in the following areas:
Health, Federal Budget, Public sector, Infrastructure, ESG, Education and skills, COVID-19, Future of work / skills, Tax reform, Cybersecurity & Defence
We are aware of the operational and structural adjustments required to provide citizens with long-lasting results.
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By integrating the knowledge of economists, scientists, sociologists, and analysts with the most up-to-date technology, we go above and beyond to assist.
Accelerating digital transformation
Government officials are becoming more aware that technology alone is insufficient as they try to carry out their intricate missions in the modern digital era. For their firms to become effective digital enterprises, they should think about significantly changing their business practices and organizational culture. This is the digital revolution of government (DGx).
Create organizations that are flexible and robust.
Increasing organizational adaptability, agility, and resilience. The delivery of services, effectiveness, and productivity have all improved as a result of successive waves of government modernization strategies over the past two to three decades, but many public service organizations still find it difficult to adapt quickly to shifting levels and types of needs in the economy and society.
Most government administrations in the past were planned and structured according to function and from a supply-side perspective, i.e., health, education, transportation, tax, justice, etc. Today's top jurisdictions exhibit a considerably more customer-focused strategy.
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To efficiently offer services in the post-pandemic society and economy, public services, as well as the supporting operational models and ways of working, must be created in the context of the larger ecosystem, which includes numerous stakeholders with various requirements, such as citizens, businesses, public servants, other public service organizations, and private sector partners and suppliers. Though joined-up government models are developing, in reality it is still common for various organizations or agencies to collaborate in order to supply all the necessary service components for a given citizen or corporate request.
To summarize, government and public sector organizations must continue to focus on shifting to organizational and operating models that are based around their customers' demands and are durable, but agile and flexible enough to react fast.
OnPoint has discovered five critical traits shared by all successful organizations based on our research and real-world experience working with top corporations and government agencies, particularly during the pandemic:
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Understanding the customer –focusing on how to best deliver services to people by focusing on their needs and the dynamics of business and society. This includes learning about who these people are, where they are situated, what services they need, and how to reach them most effectively.
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Empowering people – creating a workplace climate, culture, and ways of working that are centered on involving the workers and giving them opportunity to advance their careers, learn new skills, and realize their full potential.
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Leveraging data – having a comprehensive and up-to-date understanding of the internal and external data required to make decisions regarding the provision of services and organizational performance, as well as guaranteeing its security.
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Governance for fast decisions – developing leaner organizational structures, governance models, and decision-making processes at the organizational and sectoral levels to ensure that resources, whether financial, human, or otherwise, can be swiftly allocated or reassigned to where they are needed.
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Business-led IT – exhibiting a clear strategy and standards for how technology is introduced and managed on a continuous basis to enable all components of the value chain across business departments and between agencies.
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Examples of our work with government agencies on the creation of agile operating models and in relation to organizational innovation include:
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Design, development, and operationalization of a new statutory Decision Support Service for a national mental health service, including applications for managing citizen
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Developing and executing the operating system and processes for a new national service that will be outsourced that will handle and process citizen applications for learner's permits and full driving licenses.
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Design and construction of new experimental jail facilities for a national directorate of penal administration to enhance rehabilitation of detainees and reduce recidivism.
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Create a new platform of services for a French State Department in charge of Asset Transfer using design thinking and co-creation techniques in the context of service transformation.
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A lean management office for a national military agency to improve the efficiency of its processes.