Public Services – Financial Sustainability
Region: APAC
Context
Lack of transparency around actual service delivery costs; budgets allocated without detailed spending insights; difficult to identify inefficiencies or plan for long-term financial sustainability; limited ability to justify funding requests or implement cost-control measures.
Approach
Designed and implemented fully loaded cost-per-service model capturing direct and indirect costs across entities; integrated data from financial, HR, operational systems for holistic cost view; conducted user training and change management workshops to embed costing discipline.
Success story
Enabled rapid deployment of actionable financial insights; informed decisions for long-term sustainability; improved budget planning and resource allocation; training ensured staff could maintain and leverage model; positioned government to respond proactively to fiscal pressures and optimize spending.
