IT and Shared Services
Region: US
Context
Large-scale IT budgets opaque; challenges in chargebacks across departments; undermined financial accountability; strategic IT investment decisions less informed.
Approach
Implemented comprehensive TBM framework for detailed department-level cost attribution; enabled transparent chargebacks and defensible IT budgeting; included cost models, reporting dashboards, benchmarking capabilities to highlight efficiency opportunities; supported strategic alignment across business units.
Success story
Achieved clear visibility into IT costs; established credible basis for budget justifications; improved financial governance; facilitated effective chargeback management; enabled benchmarking, alignment of spend with priorities; empowered IT leaders in strategic planning.
